Benjamin Pitot

I’ve spent more than 15 years working across customer experience, digital adoption, enablement and global transformation. At Visa, I led customer research, Voice of Customer programmes, training and platform adoption across multiple regions. My work helped improve NPS, increase active usage and make complex tools easier for customers and internal teams to use.

Today, I’m especially interested in the intersection of customer experience, AI adoption and the future of work. I enjoy turning new technology into something practical, useful and human. For me, adoption starts with understanding people: what they need, what holds them back and what gives them the confidence to move forward.

Good work means solving a real problem, bringing people together and delivering an outcome you can see or measure. I value clear thinking, honest collaboration and teams that care about both results and the experience of getting there.

Outside work, I’m also a musician, composer and piano teacher. Music has shaped how I think about creativity, listening and connection, and those qualities influence how I work with people.